Our contract

When you place an order to purchase a product from this Website, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of the offer made to us in your order. A contract with us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

If there are any problems with your order, you will be contacted by our Customer Services Department.

In order to contract with us you must:

• be over 18 years of age
• possess a valid credit or debit card issued by a bank acceptable to us

We reserve the right to reject any offer to purchase made by you at any time.

Pricing and availability

Whilst we try to ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Unless otherwise stated all prices are inclusive of VAT and delivery charges. In the case of deliveries outside the United Kingdom, you will be responsible for any import duty or tax levied by any relevant authority of the country to which the delivery is made.

Delivery

Unless otherwise stated, we aim to deliver products already published within 30 days of your payment being received.

Deliveries will be made to your billing address for the debit or credit card used to purchase the goods unless you have notified us otherwise.

Payment

When ordering online, we accept payment by Visa, MasterCard, Switch, Maestro and Delta.

You confirm that the credit or debit card that you use to purchase goods from this Website is yours.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will not be debited for goods until they are dispatched, save in the case of deposits for advance orders.

Advance Orders

We will on occasion offer goods for sale before their publication. When advance ordering an item before its publication date you will be able to select your preferred payment option on the order page. Unless otherwise stated, you can either choose to pay the full amount at the time when you place your order, in which case you will receive a 10% discount from the price listed on this Website (“the Price”), or you can choose to pay a deposit of 25% of the Price at the time when you place your order and the 75% balance when the item is published.

It is not possible to reserve any goods on this Website without payment of a deposit. You may however cancel your reservation and receive a refund of any deposit paid at any time up until the publication date. After the publication date our normal returns policy shall apply.

If you place an advance order with us you are advised to periodically check this Website for any changes which may be made to the intended publication date. We will email all those customers who have placed advance orders approximately 7 days before the publication date to confirm the date of publication and, in the event that the customer selected the second payment structure described above, remind them that we will be debiting the remaining 75% of the Price from their debit or credit card.

We will dispatch advance orders within 5 working days of the publication date.

Losses

We shall, subject to circumstances beyond our reasonable control which by way of example includes acts of God, civil commotion, riots, flood, drought, fire, disruption in communications, breakdown, traffic accidents and congestion and changes in legislation, be responsible for any losses which you suffer as a result of us breaching these terms and conditions, but only to the extent that such losses were reasonably foreseeable to both you and us at the time when you commenced using the Website, or a contract for the sale of goods was formed, save that we will not be responsible for any business losses such as loss of profits, goodwill or wasted expenditure. We shall not be responsible for any indirect or consequential loss that is not reasonably foreseeable at the time of contracting.

Notwithstanding the above, our liability shall in any event not exceed the price paid by you for the goods which you purchase from us.

We will take all reasonable care to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

We do not limit in any way our liability for death or personal injury caused by our own acts or omissions.

Risk and Title*

Risk of damage to or loss of the goods shall pass to you on delivery. Title to the goods shall pass to you when we have received payment in full from you, subject to the publication of the products in the case of advance orders.

*For our Risk and Title Terms and Conditions in relation to sale or return transactions please refer to Sale or Return.

Guarantee and Returns (non-business customers only)

If for any reason you are unhappy with goods purchased from the Website, you can return them to us within the period of 14 days following the making of this contract or up to 7 working days from the day after you receive the goods, whichever is the later, and provided that they are in their original condition we will issue a full refund for the price you paid. Our aim is to remit such refunds to you within 30 days of your notice of rejection of the goods having been given to us.

In order that we can process your refund efficiently, you should enclose a copy of the invoice or the bill of delivery, or in the event that this is not possible, a note of the invoice/reference number of your order; and a short note detailing the reason for return.

Please note that we cannot accept returns of goods purchased from third-party sellers. In such cases, you should contact your seller to let them know you would like to return the goods to them. We also cannot accept returns of any products which have been made to your specifications or in any way personalised for you.

If you reject the goods for any reason other than damage to or a defect in the goods, you must pay the cost of returning the goods to us and you will be responsible for their safety during transportation. If you do not return the goods to us, we shall be entitled to deduct the cost of recovering the goods from the sums we refund to you. If you reject the goods because they are damaged or faulty, we will cover the cost of recovering the goods from you.

For your protection, you may wish to use a recorded-delivery service when returning the goods.

Please send all returns to our address as set out below.

Notice of Cancellation (non-business customers only)

We hereby give you the following notice of cancellation rights:

You have the right to cancel this contract if you wish. This right can be exercised by sending or taking a written notice (which shall include email) of cancellation to us at the address set out below within the period of 14 days following the making of this contract or up to 7 working days from the day after you receive the goods, whichever is the later.

If you cancel this contract any sum paid by you or on your behalf under or in contemplation of this contract shall be repaid by you, but you will be responsible for the costs of returning the goods unless they are damaged or faulty, or were delivered to you in error.

Sale or Return

Goods are only offered for sale by us on a sale or return basis if previously specifically agreed in writing with us.

The details of our returns policy and terms and conditions relating to risk and title on sale or return transactions are:

1. Risk and TitleRisk of damage to or loss of the goods shall pass to you on delivery. Title to the goods shall pass to you when we have received payment in full from you, subject to the publication of the products in the case of advance orders.Until the passing of title as set out in the preceding paragraph you shall: (i) be the bailee of the goods for us and shall keep the goods in your possession and control, intact and in good condition; (ii) not dispose of, charge or encumber any of the goods or purport to do so except that we license you to dispose of goods on arms length terms on the ordinary course of your business.At any time before the passing of title in the goods in any sale or return transaction we shall be entitled to terminate the license granted to you and to enter upon your premises (or any other premises where the goods are kept) for the purpose of removing them.The illegality or enforceability of any part of this section (entitled Risk and Title) of these Terms and Conditions shall not affect the validity and enforceability of the remainder of the section and if any part of this section is held not to be valid if part of the wording were deleted or modified then that provision shall apply with such modification as may be necessary to make it enforceable.
2. Returns
   • A copy of the original invoice or bill of delivery should accompany the returned goods or if that is not possible a note of the invoice/reference number of your order.
   • All goods returned must be in good, clean, resaleable condition without defacing marks, stickers or security devices and in their original packaging and unopened.
   • Goods must be returned before a return can be granted.
   • Shipping, handling and insurance costs are your responsibility.
   • We cannot guarantee to send back any goods that are outside our returns conditions or are deemed as being unacceptable and reserve the right to destroy these without compensation.

   If these conditions are not met we reserve the right to return any shipment at your cost without credit.

   Exceptions:

   • Any imperfect goods (those with production faults) will be accepted without time limit, and postage/carriage costs will be met by us.

   Any other exceptions must be agreed in writing with us. Our contact details are set out below.

   Please address all returns to our contact address as set out below.

Privacy

Please review our Privacy Policy which also governs visits to our Opus Store to understand our practices.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have any complaints or comments please contact us at the address provided below.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Our contact details

The Luxury Book Company Limited
The Techno Centre
Coventry University Technology Park
Puma Way
CV1 2TT

Email:  [email protected]

Registered in United Kingdom, company number  08737352